FAQ

We know you have some questions, Lets start here…online pdf, just click on the image to read, opens a new window.

 

CabenMobileMediaFAQ100

 

 

 

 

Which wireless carriers work with CabenMobileMedia?

We work with all major providers: AT&T, Verizon Wireless, Sprint, Nextel, T-Mobile, Boost, Virgin, Midwest Wireless, Cincinnati Bell, U.S. Cellular, Alltel, Virgin Mobile, MetroPCS, Cricket, Cincinnati Bell, Tier 2/3 Carrier Group, Rural Carrier Group and Associated Carrier Group.

Once I register a keyword, for how long do I own it?

Your keyword remains in your account for as long as you make the monthly payments. If you cancel your account or fail to make your payment, the keyword becomes available for others to register after 45 days.

How can I upload, or enter mobile phone #’s to one of my marketing lists?

If you have an existing list that you need imported, upload it through the dashboard control panel. Additional subscribers can be added to your list if they opt in to your campaign by sending a text message to your keyword.

Do I need to put software on my personal computer?

No software is required, and you configure your campaigns through our dashboard that you can access from any computer that is connected to the Internet.

Can I start with a small plan and then upgrade if I need more?

Yes, you can change your plan at anytime. Need more text messages because your customer base is growing rapidly? Call or e-mail in and one of our friendly customer service representatives will change your current plan to the plan that best fits your needs.

Can I cancel my plan at anytime?

This is not Hotel California, you can check out at any time, however, we have a 100% satisfaction guarantee. If our program doesn’t work correctly or if you are not satisfied with our customer support, you can cancel at anytime effective immediately, unless your specific agreement has terms other than month to month. See your specific agreement for terms and conditions.

How often can I send new promotions or alerts to my list?

As often as you like. This is directly determined by your specific enterprise and business model. We provide full-service consultation to help you communicate with your customers as frequently as possible to monetize the technology without excessive customer annoyance or opt-out. You don’t want to be sending out so many text messages that your list starts Opting-Out.

Four Blasts a month is average and one to two promotion a week.

Do I get charged for incoming text messages?

No. We only count outbound messages to your database.

Are there set-up fees to get started?

Set-up charges are determined by your specific account and needs. Call us now to discuss your specific needs and programs.

Can I reserve more than one keyword?

Yes. You may possibly want to reserve many keywords for different types of campaigns you want to run. You can also set them at different rates depending on if you will use them for ongoing campaigns or merely once a year or some other frequency.

What is SMS?

SMS stands for Short Message Service. This is the standard by which all phones send and receive text messages. ‘Text Messages’ and ‘SMS’ are often used synonymously. An SMS is a 160 character message.

Do my customers get charged to receive text messages?

Only from their wireless provider, and most wireless carriers include text messaging with their service plans so it is 100% free to the end-user (your customer).

What is a Text Opt-In?

In order to send someone a text message, you must first get their permission. This is accomplished by the user texting in your KEYWORD to the short code 72727  (EX. TEXT: JoesPizza TO 72727  for a FREE Pizza ) and they have opted in.

Many businesses have now added a disclaimer in their purchase agreements to their customers expressly stating that by signing the purchase order they are agreeing to accept mobile messages from the business.

 

SimpleNotice-Texting

 

The final way to get opt-ins to your mobile database of customers is to install multiple web opt-in scripts on your website. If you have frequent visitors to your site, offer them coupons, specials, reminders, exclusive information, and all they do is type in their phone number. When they type in the phone number they are uploaded into the database automatically.

How do my customers Opt-Out?

Users can Opt-Out at any time by replying STOP to any message they receive. They can also text STOP to any short code and the software automatically deletes them permanently from the database so they receive no more messages.

What is a Short Code?

It is an abbreviated phone number provided by us exclusively. This 5 digit number identifies what company and program is sending Business to Consumer (B2C) texts. It appears as the ‘FROM’ number on the mobile phone. The common short-code your business would be using would most likely be 72727.

Who approves short codes?

Short Code programs have to be individually approved by each wireless carrier to prevent spammers. We handle all of these issues for your company.

Do I need a Short Code?

Most likely you do not because you can share the short code that we provide. Obtaining your own Short Code is a costly and time consuming process. You can reap all the benefits of having a Short Code by simply reserving a unique keyword from CabenMobileMedia.

How many characters can I have in my outgoing text messages?

160 is the standard length for SMS text messages.